Shipping policy

SHIPPING POLICY

Last updated: 17 August 2026

This Shipping Policy applies to orders placed with New Zealand Green Health Limited, trading as NZ Green Health.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders are not processed or dispatched on weekends or New Zealand public holidays. Processing may take longer during promotional periods, public holidays or when additional customer or customs information is required.

Once your order has been dispatched, we will send you a shipping confirmation containing tracking information where available.

  1. SHIPPING DESTINATIONS

We ship within New Zealand and to selected international destinations.

Available shipping destinations and delivery services are displayed at checkout. If your country or region is not available at checkout, we may currently be unable to send products there because of carrier, customs, import or product restrictions.

We reserve the right to decline or cancel an order if we reasonably believe that the products cannot lawfully or safely be delivered to the destination.

  1. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment.

Free standard shipping may be available for qualifying orders and destinations. Any minimum purchase requirement, product exclusion or destination restriction will be displayed at checkout.

Express delivery through DHL, FedEx or another courier may be available at an additional cost.

  1. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been dispatched.

Typical delivery estimates are:

New Zealand: approximately 1–5 business days.

Australia: approximately 3–10 business days.

Other international destinations: approximately 7–25 business days.

Express courier deliveries: generally approximately 3–10 business days, depending on the destination and customs clearance.

These timeframes are estimates only and are not guaranteed. Delivery may be delayed by customs inspections, import requirements, postal congestion, weather, public holidays, remote-area delivery or events outside our reasonable control.

  1. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT REQUIREMENTS

International customers are responsible for checking whether the ordered products may legally be imported, possessed and used in their destination country.

Health supplements, animal-derived ingredients, honey, cosmetics and other products may be restricted or require permits, prescriptions, identification or additional documentation in some countries.

Customs authorities may inspect, delay, refuse, return, destroy or seize a shipment. We cannot guarantee that customs authorities will approve the importation of any product.

You must provide accurate recipient information and any information required for customs clearance, including identification, tax numbers, import permits or authorisations where applicable.

  1. IMPORT DUTIES AND TAXES

Unless expressly stated at checkout, international orders are shipped without prepaid customs duties or import taxes.

The recipient is responsible for any customs duty, import tax, VAT, GST, brokerage fee, handling charge or other government fee imposed by the destination country.

These charges are not controlled by NZ Green Health and are not included in the product price or shipping charge unless specifically stated.

If a shipment is refused, abandoned or returned because the recipient does not pay applicable charges or provide required customs information, any refund will be subject to our Return and Refund Policy and applicable law.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

We are not responsible for delivery failure caused solely by an incorrect or incomplete address provided by the customer. If a parcel is returned to us, additional shipping charges may apply before it can be resent.

  1. TRACKING

Tracking information will be provided where available. Tracking events may take several business days to update, particularly after a parcel enters the destination country.

For international postal shipments, the same tracking number may also be entered on the destination country’s postal-service website.

A delay in tracking updates does not necessarily mean that the parcel has been lost.

  1. UNCLAIMED OR REFUSED PARCELS

Customers are responsible for monitoring tracking information and responding promptly to delivery or customs notifications.

If a parcel is returned because it was unclaimed, refused, incorrectly addressed, or because required customs information or charges were not provided, we may deduct the following from any refund, to the extent permitted by law:

  • the original shipping cost;

  • return shipping charges;

  • customs, storage or carrier fees charged to us; and

  • any loss in product value where the returned products cannot lawfully or safely be resold.

If the customer asks us to resend the order, additional shipping charges may apply.

  1. LOST OR DAMAGED SHIPMENTS

Please contact us promptly if tracking shows no movement for an unusually long period, if your parcel is marked delivered but has not been received, or if the parcel arrives damaged.

For a damaged parcel, please retain all products and packaging and provide photographs of:

  • the external shipping package;

  • the shipping label;

  • the internal packaging; and

  • the damaged product.

We may need this evidence to lodge a claim with the carrier.

We will investigate with the delivery provider and provide an appropriate remedy where required by applicable consumer law.

  1. DELIVERY CONFIRMATION

A shipment may be treated as delivered when the carrier’s tracking records confirm delivery to the address provided with the order, unless there is evidence of carrier error or applicable law requires otherwise.

Some deliveries may require a signature. Carriers may also deliver to a safe location, collection point or authorised person in accordance with their delivery procedures.

  1. CUSTOMER CONTACT

For shipping questions, please contact:

New Zealand Green Health Limited
Trading as: NZ Green Health
Email: info@nzgreenhealth.com
Phone: +64 21 137 3328
Address: 15 Manawanui Way, Orewa, Auckland 0931, New Zealand
Website: https://nzgreenhealth.com

Nothing in this Shipping Policy excludes or limits any rights available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable laws that cannot lawfully be excluded.